Take advantage of our fair and easy return policy, which gives agents credit for invalid leads. You have a full 10 days to return a lead.
WE CAN CREDIT YOUR ACCOUNT FULL PRICE FOR THE FOLLOWING REASONS:
Lead Return Reasons:
- All numbers provided are disconnected, fax or wrong number
- Lead is a duplicate already received from us within the past 30 days
- Prospect is another agent testing the system
- Prospect is a student researching a school project
- Prospect’s name is obviously incorrect (Mickey Mouse, asdf asdf, etc)
- A language barrier exists with the prospect
- Prospect did not request the quote
- Consumer is insured by my primary carrier
Call Return Reasons:
- Caller Disconnected
- Verification/Knock Out Question Review
- Call Not Answered Review
- Call Received While Paused
- Home lead is actually a renters lead. (Home Calls Only)
To return a lead or call, simply log into your online account and select the prospect you need to return for credit. Select from the drop-down menu the appropriate reason for returning the lead.
Please allow up to 10 business days to process a lead for credit. Credits for leads covered under the Return Policy are immediately applied towards your account balance and are good for future lead purchases.
Please note that we can only credit for the reasons listed above.